How do I contact VPNmine support?
Also asked as: What is VPNmine's support email? · Does VPNmine have customer service?
Direct answer
Email support@vpnmine.com. The same address handles privacy questions and data-rights requests, and it is the one named in the privacy policy and terms. Include the platform, the app version and the country you were connecting to. For a connection that will not come up, the troubleshooting guides on this site cover the common causes first.
Before you write
Most connection problems are one of a few things: a network that blocks UDP, a DNS setting that never switched, a stale app build, or a kill-switch setting on the OS doing its job. The blog's troubleshooting cluster covers each with the exact error or symptom, and the tools on this site show what a site sees from your device.
What to include
Platform and OS version, the VPNmine app version, the server you picked, what happened and what you expected, and any message the app showed. Support correspondence is kept for up to 24 months, as the privacy policy states.
Related questions
- How do I delete my VPNmine account?Settings in any VPNmine app, then Delete account, or use the web deletion page. The account and its data go immediately, with no email or ticket.
- How do I cancel VPNmine?Nothing to cancel today: VPNmine is free with no subscription. Uninstall, or delete your account in Settings. A future paid tier cancels in the app store.
- Is VPNmine safe?Safe in the ways you can check: own servers, WireGuard, a logging policy that names what is kept, no ads or data sale, one-tap deletion, a named operator.
- Who owns VPNmine?VPNmine is owned, built and operated by SpaGreen Creative, a software company in Dhaka, Bangladesh, the publisher on every store listing and installer.